How can we help?
What to expect
We do our best to service every request as quickly as possible, as a general rule we aim to acknowledge a new request within the hour.
Our Technical Support is always available 24x7x365. Our Sales & Billing departments and phone-based Technical Suport is available 9am - 5pm (AEST) Monday to Friday.
- How do I find another provider's EPP code?
- How do I migrate my cPanel or WHM account to Crucial?
- How do I change my payment method?
- How do I speed up a slow website?
- How do I access my website using the hosts file?
- How do I restore my backups from Idera Backup Manager?
- How do I use the SSL Configuration Wizard?
- How do I use Two Factor Authentication for my Crucial account?
- How do I use Crucial's Security Pin for verification?