NOTE: This will download the backup files only from the automatic backups made with R1soft to your local computer. It will not download the MySQL database which may also be required. If you need to download the database click here for a guide on exporting the database file using PHPMyAdmin.
Step 1 - Log in to cPanel (click here for a guide)
Now click on the R1soft Restore Backups icon
Step 2 - Chose the date you want the to download a backup from by clicking on the yellow folder icon
Step 3 - Double click on the home folder
Now tick the box next to public_html
Click on the Download Selected button
Step 4 - Click on File Type.
Mac/Linux users: Click Download files as tick Compress tar file with gzip
Windows users: Click Download files as a zip
Now click on Download
How to download file backups using R1soft
To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.