How to Add External SPF records in cPanel

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

 

This article helps you set up an External SPF record is. For an explaination of what SPF does and how it works, click here.

 

When you use a third party web or email hosting service, you may be asked to add an SPF record so emails going out of the server will send properly and not end up being rejected or in spam/junk folders.

 

NOTE: Once you add a SPF record, it needs to propagate globally which normally happens between 15min and 4hrs but in worst cases can take up to 24hrs.

 

Before you start: Make sure you have SPF enabled. Click here for our guide on enabling SPF and make sure you stay in the same Authentication menu.

 

You will be asked to add one of 4 types of SPF records. Note that while I've detailed the 4 types of SPF records bellow, all function the same way and as long as the

 

Hosts: If your website is hosted externally and being used to send email (for example, for contact forms), add the record here.

 

 

MX Servers: If you're asked to add an MX record, add it here.

 

IP Addresses (IPv4 or IPv6): If you're asked to add an IP address of any type, add it here

 

Include List: External email servers (such as Google Suite and Office 365) are normally added here

 

Step 3 - Once you've added the SPF record, click Update (bottom of the screen) to save your changes

 

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