How to restore emails from backup with R1soft

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.



Note 1: This procedure restores all emails that were on the server for that email account at the specific time of the backup point's date. This won't affect or delete any other emails currently on the account.

Note 2: If you had set up your email account on a device as POP, the emails may have been downloaded onto your device and deleted from the server (as that's how POP normally works) in the time between 2 download points, meaning the emails may not have been backed up.


Step 1 - Log into cPanel


Step 2 - Click on the R1Soft Restore Backups icon



Step 3 - Click on the orange folder icon to the right of the restore point you want to restore from



Step 4 - Double click on Home



Step 5 - Double click on mail



Step 6 - Double click on the domain name listed (should only show your primary domain)



Step 7 - Double click on the domain name for the email account you want restored



Step 8 - Tick the box for the user/email account you want restored and hit Restore Selected



Step 9 - Click Restore to confirm you want the restore to begin



PIC10 - Once the restore is complete you'll see a screen that looks like this



If your email account is set up on an email program like your phone or Outlook, either hit the Send/Receive all emails menu (most email clients should have a similar option) or wait a few minutes as some email clients are on a 15min timer where they check for new emails automatically.




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