Reset your WordPress username/password (even if you've forgotten your username or email)

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

 

The easiest way to reset your Wordpress login details is to go to your login page (eg: yourdomain.net.au/wp-login.php ) and click on the lost password link:

 

 

Once there just put in either your username or password (you would have set these up when installing Wordpress) and hit Get New Password:

 

 

What if you've forgotten your username, email, or can no longer access the email account? There's a way around this.

 

Step 1 - Log in to cPanel:

 

 

Step 2 - Next, click on the PHPMyAdmin link:

 

 

Step 3 - Select the correct database for your Wordpress installation and click on the + sign: 

 

 

 

NOTE: If you're not sure which one it is, go to your public_html or domain root folder and open the wp-config.php file. You'll see a line similar to the image below, which will give the DB's name:

 

 

Step 4 - Look for the wp_users entry. Click on it, then click Edit next to the user who's password you wish to change:

 

 

Type in a new Password in the user_pass field:

 

 

Afterwards, click on the down arrow to reveal the menu and select MD5:

 

 

Now just scroll down the bottom, select save and click go. Your password is now changed!

 

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