Update Email Password - Mac Mail (new)

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

NOTE: If you need to change your password, make sure to first change it from cPanel (click here for a guide)

This guide is for newer versions of Mac Mail. If the screenshots here aren't correct click here for our guide on the older version of Mac Mail.


Step 1 - Click on Mail then Preferences


Then click Account


Select your account


And click Server Settings


Step 2
- Update the password under the Incomming and Outgoing settingsmm5.png

Step 3 - Click on General and save your changes



NOTE: On rare occasions, you will still get a password error, even after double checking that you've added in the correct password. If this happens, do this:

Step 1 - Click on the settings icon


Then click on Internet Accounts



Step 2 - Select the email you're having trouble with then click Mail Account



Step 3 - Update your password here and click Sign In


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