INODE USAGE

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

What is an inode?

An inode is a small piece of data that every file on a server has. The number of inodes on your hosting service is equal to the number of files on there. This includes all individual files, folders, emails, images, databases and databse cells, programing scripts, etc.

 

What are our inode limits?

Personal, Business and Reseller hosting plans have a limit of 250 000 (2 hundred and 50 thousand) inodes per cPanel account.

VPS plans have an inode limit in excess of 4 000 000 (4 million).

Dedicated servers do not have an inode limit as they are only limited by the total available disk space.

 

What happens when the inode limit is hit?

When the inode limit is hit, emails won't be able to be sent or received. The website may also stop working. Basic HTML sites will keep working fine, but sites using WordPress and other modern development tools may need to create and delete files each time a site is accessed. In this case (and it's the case more often than not with modern sites) the website won't be accessible until the inode limit is reduced. While we aim to warn all users prior to inode limits being hit. However as contact details sometimes change, we can't guarantee that we will be able to reach the owner of a cPanel account every time before this occurs.

 

Why are inode limits enforced?

We enforce inode limits because having too many inodes slows down a server, which affects all websites on that server. Think of it like a truck that's made to carry 1000KG worth of items. If you load it up with 2000KG it will be slow, use more fuel and not function properly. An inode is the same thing for a server. We make our inode limits high enough so that far less than 0.1% of users will be affected.

 

How do I see how many inodes are being used?

To see the total inode usage log into cPanel (click here for a guide). Once that's done, scroll down and look on the left of the screen. You will see a File Usage meter. This is the inode usage.

 

 

How do I reduce inode usage?

First, log in to cPanel (click here for a guide). The data will fall into 2 types:

 

1) Emails: Click here for a guide on using the Email Disk Usage Tool to find where inodes in your email are used up and delete them easily. The # of Messages field in this case will tell you how many inodes are in that specific email account or folder.

 

2) Website Files: Use the Disk Space tool to see a breakdown of the used disk space on your hosting plan (click here for a guide). Clicking on any of the folder names in the Disk Usage menu will take you to the File Manger. Navigate to the folder that has the files and either delete them or select many of them and zip them (click here for a guide). If you need the files you can either download them using the File Manager or use the Backup Wizard to create and download a backup of your website (click here for a guide) before deleting the files. Make sure to only delete files and folder under the public_html folder as folders and files above it are system related, and deleting them can break the cPanel account.

 

 NOTE: If you accidentally delete a file, folder or email, our Personal, Business and Reseller plans include full backups every 6 hours for the last 7 days. Click here for a guide to restoring website files. Click here for a guide to restoring email.

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