How do I restore a website backup?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

If you wish to restore a backup the process to do this depends on the type of backup. If you have a Full Backup you will need to contact us to perform the restore, which will be done at a cost of $40. If you have a partial backup you can restore this from cPanel.

Please note that restoring a backup could overwrite/remove existing files.

To start a partial restore you will need to log into cPanel.

  1. Access cPanel by browsing to http://your-domain-name/cpanel, ensuring to replace 'your-domain-name' with your actual domain



  2. Login using the details provided in the welcome email

To restore a partial backup of website files from cPanel, complete the following steps.

  1. Click on 'Backup Wizard' in the 'Files' section



  2. Click ‘Restore’



  3. Select 'Home Directory'



  4. Click on the 'Browse' button and navigate to the backup



  5. Select 'Upload'

To restore a partial backup of a database from cPanel, complete the following steps.

  1. Click on 'Backup Wizard' in the 'Files' section
  2. Click ‘Restore
  3. Select 'MySQL Databases'



  4. Click on the 'Browse' button and navigate to the backup
  5. Select 'Upload'

Once the restore has completed, verify this by checking the website content.

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