How do I create a backup of my website?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Keeping your website regularly backed up is important, especially when planning changes to the site. While Crucial do keep backups (The frequency depends on the service), it is recommended to perform backups yourself.

There are two ways of doing this, you can perform a Full Backup that only Crucial can restore (at a cost of $40), or you can perform partial backups which you are able to restore from cPanel.

To start a backup you will need to log into cPanel.

  1. Access cPanel by browsing to http://your-domain-name/cpanel, ensuring to replace 'your-domain-name' with your actual domain



  2. Login using the details provided in the welcome email

A full backup can be performed from cPanel by completing the following steps.

  1. Click on 'Backup Wizard' in the 'Files' section



  2. Click 'Backup'



  3. Select 'Full Backup'



  4. Select 'Home Directory' and click 'Generate Backup' to save the file.



  5. Once completed your backup will be available in your home directory

A partial backup of website files can be performed from cPanel by completing the following steps.

  1. Click on 'Backup Wizard' in the 'Files' section
  2. Click 'Backup'
  3. Select 'Home Directory'


  4. Click on the 'Home Directory' button to download the backup.

A partial backup of a website database can be performed from cPanel by completing the following steps.

  1. Click on 'Backup Wizard' in the 'Files' section
  2. Click 'Backup'
  3. Select 'MySQL Databases'



  4. Click on the database you wish to backup to download the backup.
  5. Repeat for each database you want to backup

Once the backup is completed, you can verify this by restoring the backup.

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