How to add external MX records in cPanel

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.


Step 1 - Log in to cPanel (click here for a guide) and click on the Zone Editor tool.


Step 2 - Click on Manage for the appropriate domain


Now click MX so only the MX records are listed


Step 3 - If you see any old MX records, make sure to Delete them first


Now click on Domains on the top left


Step 4 - Click on + MX Record


Now enter your Priority, the Destination (sometimes named Record) and click Add an MX Record


Repeat the process for all the MX records you have.


Step 5 - Click on the Home button in the top left of the screen


Now click on the Email Routing icon


Step 6 - (1) select your domain (2) select Remote Mail Exchanger (3) Click on Change


That's it! Note that MX records can take up to 4hrs to propagate and work properly. You can use a site like to check periodically and make sure they're live.


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