How do I submit a Remittance advice?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

As we no longer accept emails directly, forwarding a remittance advice to our accounts team will now result in a bounce back email. The best way to submit this is to submit a request by using the following steps.

  1. Open the Crucial Help centre (you are here at the moment)
  2. Click on 'Submit a request'
  3. Select 'Billing'
  4. Fill out your 'Email Address'
  5. Add a 'Subject'
  6. Enter a quick message into 'Details'
  7. Under 'Attachments', click 'Add file'
  8. Select your remittance advice and click 'Open'
  9. With the remittance attached you can now click 'Submit'

This will now go to the accounts team who will respond once this is processed.

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