How do I add Server Management and Support?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Our Web Hosting, Reseller and Managed VPS products come with server management and support by default so nothing to do there!

If you are on a legacy products and would like 24x7x365 access to our expert team, we recommend purchasing our Server Management add-on. You can purchase it on a month by month basis and cancel at anytime following these instructions:

  1. Login to the Crucial Control Panel

  2. Once logged in, under My Services, select the service you wish to apply management to

  3. Under 'Configurable Options' click on the tool symbol next to Self Managed Server (no Technical Support)

  4. On the drop down menu select 'Linux Server Management' or 'Windows Server Management', depending on your OS

  5. Click Proceed

  6. Select your payment method and click continue

  7. If your method was credit card this will be automatically processed.

    If unpaid you will need to complete payment before the service is provisioned

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