How do I Submit a request?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

We provide support via support tickets, and we communicate with you both through email and your Crucial account.

Tickets can be submitted for:

  • Technical Enquiries
  • Billing Enquiries
  • Sales Enquiries
  • Feedback

To create a ticket, it's a simply matter of logging into your billing account at:

When logged in, simply click on the Help & Support item on the top menu.

Then simply click on the Create Ticket button.

Then it's a simple matter of completing the form.

Once you have submitted your request, a customer service representative will endeavour to get in contact with you as soon as possible. 

The Help & Support screen also shows your existing tickets. You can click on these to view and respond to them.

If your inquiry is urgent, please call us on 1300 884 839.

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