How long do I have to pay an invoice?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Invoices are issued to customers 14 days in advance of the due date. If for any reason you cannot make a payment within the 14 day time frame you will need to submit a ticket to billing to get this reviewed or you can call accounts on 1300 884 839, and a payment extension may be granted. It is important to notify us if you cannot make a payment in time so that your services do not suspend.

If no payment has been made after 7 days past the due date, your service will be suspended until your invoice is marked paid. 

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