You may have the need to re-issue your SSL certificate. Reasons for doing this can include the following:
- Compromise of the SSL Private Key
- Upgrading from SHA-1 to SHA-2
- Misplacing the original SSL Certificate
To Reissue your SSL Certificate you have two options. You can either raise a support request or reissue the certificate yourself.
If you wish to Reissue this yourself the following steps may help you do this. Please note that this does involve a third party and may break if they change this process.
Before you do this, you will need the following things.
- The email address used to originally verify the certificate, which may be in the format of one of the following example email addresses.
- The email address used for the administrative contact.
- A Certificate Signing Request (CSR) generated, including the '*' if it is a Wildcard or the 'www' if required.
To Reissue the certificate complete the following steps.
- Go to the RapidSSL reissue tool,
- Enter in the details requested
- Open the link that is emailed to the administrative contact
- Click on 'Reissue certificate'
- Copy the new CSR into the CSR field
- Ensure 'SHA-2' is selected in the dropdown
- Tick 'I agree' in the tickbox
- Click 'Submit'
- An approval email will then be sent to the verification email address
- Once approved the certificate will be reissued
- You will now have a new SHA-2 SSL Certificate that needs to be installed
If you are unsure on any of this we highly recommend you raise a support request.
Please note, when re-issuing a SSL certificate, the domain name the certificate is for is not able to be changed.