How do I re-issue my SSL certificate?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

You may have the need to re-issue your SSL certificate. Reasons for doing this can include the following:

  • Compromise of the SSL Private Key
  • Upgrading from SHA-1 to SHA-2
  • Misplacing the original SSL Certificate

To Reissue your SSL Certificate you have two options. You can either raise a support request or reissue the certificate yourself.

If you wish to Reissue this yourself the following steps may help you do this. Please note that this does involve a third party and may break if they change this process.

Before you do this, you will need the following things.

  • The email address used to originally verify the certificate, which may be in the format of one of the following example email addresses.

    • Administrator@yourdomain.name
    • Admin@yourdomain.name
    • Webmaster@yourdomain.name
    • Postmaster@yourdomain.name

  • The email address used for the administrative contact.
  • A Certificate Signing Request (CSR) generated, including the '*' if it is a Wildcard or the 'www' if required.

To Reissue the certificate complete the following steps.

  1. Go to the RapidSSL reissue tool,
    https://products.geotrust.com/geocenter/reissuance/reissue.do
  2. Enter in the details requested
  3. Open the link that is emailed to the administrative contact
  4. Click on 'Reissue certificate'
  5. Copy the new CSR into the CSR field
  6. Ensure 'SHA-2' is selected in the dropdown
  7. Tick 'I agree' in the tickbox
  8. Click 'Submit'
  9. An approval email will then be sent to the verification email address
  10. Once approved the certificate will be reissued
  11. You will now have a new SHA-2 SSL Certificate that needs to be installed

If you are unsure on any of this we highly recommend you raise a support request.

Please note, when re-issuing a SSL certificate, the domain name the certificate is for is not able to be changed.

 

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