How do I use Two Factor Authentication for my Crucial account?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Crucial has implemented Two Factor Authentication (2FA) for use on the Crucial Client Area. This improves the security of the account login itself, by reducing the possibility of unauthorised access to occur. This also improves the security of the Crucial Security PIN used for support verification.

This was launched in February 2015 and is opt-in, meaning you need to specifically enable it.

What is 2FA?

Two Factor Authentication protects your account by adding another step of authentication when logging in.

In the event that your password is compromised it will prevent someone from logging into your account with the password alone.

This is achieved by setting up a smartphone to display a code specific to your account that changes every 60 seconds.

Using 2FA

You will need to install a mobile authenticator application (App) on your smartphone to use 2FA.

It is recommended to use Google Authenticator which is available for iOS and Android. We will also note that Apps that support the HOTP and TOTP protocols, such as FreeOTP should also work but this is not guaranteed.

Please note: When 2FA is active, anyone that has sub-account access to your account (separate logins) will need to provide the token generated by the App on your phone.

When 2FA is enabled you will need to enter a code generated by your App (alternatively called a token) each time you login to your Crucial Account. You will see the following screen, simply enter in the code and click on the blue 'Validate Login' button.

 

Enabling 2FA

  1. To enable 2FA, firstly login to 'My Account'
  2. Once logged in, click on your username in the top right corner and select 'Two Factor Auth'



  3. Click on the blue 'Enable' button



  4. You will then need to configure your App, this can be done by scanning the generated QR code or manually entering the secret into the App



  5. Once your App is configured, it will generate a 6-digit code. Input the code generated into the box, and click Verify. The code will change every 30 seconds. Note that the codes generated by this app will also be used to log in later on.



  6. Once the code is verified 2FA will be enabled, you will see an emergency code when 2FA is first enabled. You will not be able to see this again, so ensure that you write down the emergency code somewhere you won't lose it.


     

Disabling 2FA

  1. To disable 2FA, firstly login to 'My Account'
  2. Once logged in, click on your username in the top right corner and select 'Two Factor Auth'



  3. Click on the blue 'Disable' button

 

Emergency Code

If you are unable to login using the generated code, you can use the emergency code that was provided when enabling 2FA.

  1. On the verification screen, click on the red 'Lost your mobile device?' button



  2. Enter in your emergency code in the text box, and click the blue 'Emergency Login' button
  3. You will be logged in, and 2FA will be automatically disabled, you will need to re-enable this using the steps in this article if you wish to keep using 2FA
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