How do I get Support as an AVS Customer?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

We invite all of our customers to contact the Customer Support team via email or phone 1300 884 839 if you have any questions. Here is a quick guide for how to contact your Customer Support team:

Business Hours are defined as being 9-5PM Monday-Friday AEST


What for? All purchase or Partner Program enquiries.

  • AU phone based support - Business Hours (AEST)
  • Email support and live chat - Business Hours (AEST)



What for? All requests and enquiries about your accounts and payments.

  • AU phone based support - Business Hours (AEST)
  • Email support - Business Hours (AEST)


Technical Support

What for? All your technical requests about your service.

  • AU phone based support - Business Hours (AEST)
  • Email support and live chat - 24 x 7 x 365


Security Pin

At Crucial we have enhanced security measures to how you receive help via our Phone and Live Chat support channels so we can continue keeping your information as secure as possible.

You will require a mandatory 5-digit Security Pin which is easily available from the Crucial Control Panel to receive technical support over the phone or live chat.  


How to access Email Support

To submit a ticket you will need to submit a request using our request form, which allows you to have your request go directly to the appropriate people. To access your ticket history you will need to generate a password. This password will be different to the passwords used for cPanel and The Crucial Account.

To do this complete the following steps.

  1. Open a Help Centre page (You are reading this on one now)
  2. Click on the Orange 'Sign In' Button in the top Right
  3. Select either the 'Sign Up' or 'Get a Password' link at the bottom of the pop up, depending on if you have emailed us before
  4. Click on the black 'Sign Up' or 'Submit' button

Please note that you do not need to do this to submit a request.

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