How do I use the Google Apps mailbox migration form?

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Once you have ordered your mailbox migration, we will require the details of your existing mailboxes (email accounts). This includes, for each mailbox:

  • The mailbox / account username
  • The domain name
  • The password for each account

Firstly, login to your Crucial Control account. Then, click on My Services.

The Migration product will appear in the list - click on it.

You will then be taken to the Migration page. Click on the Schedule A Migration button.

Alternatively, if you are on the Google Apps Activation Steps, click on the Migrate Your Old Emails step, and click the Schedule Migration button.

The Migration Form will be presented to you to complete. You will have a set of fields for each of mailboxes you ordered.

When complete, click Submit.

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