How do I access my backups from R1Soft Backup Manager? (Shared Hosting)

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

To provide further redundancy and peace of mind for our customers, all of our Shared and Reseller services are backed up via the R1Soft platform.

R1Soft will allow you to:

  • View your backups
  • Download a copy of your backed up data
  • Restore backed up files and MySQL databases to your cPanel account

Please note that this applies to our Shared Hosting and Reseller customers. If you are on a VPS, this information does not apply to you. Instead, please see this article.

Before you begin

Working with this tool, and backups in general, does carry some risks that you should be aware of. Please be aware of the following points, and if you intend on working with any backups, do so carefully.

  • When working with backups, plan your actions, and take your time. Casually clicking around through your backups could lead to mistakes.

  • We know losing important data isn't fun - hence why we we provide these backups, as it makes life much easier for everyone. However, as per our Terms of Service (Point 9), we do not take any responsibility for your data, and despite this backup service being in place, we offer no guarantee that the data you might be looking for will be intact, or be there at all.

    Please refer to our Terms of Service for more information:

  • Restoring anything from a backup will overwrite any data that already exists on your cPanel account. Maybe you want this - but maybe you don't. It is a very wise idea to use the cPanel File Manager or FTP to move the existing files into a different folder (e.g, from /public_html/ to /public_html_old/), or to download the existing data to your local computer, before restoring.

    When you restore data, the current files that that get overwritten may themselves not be backed up, so if you overwrite anything by mistake, you won't be able to get them back.

  • Likewise, with Databases, it is best to export / dump an existing database before restoring the one from a backup. You can use the PhpMyAdmin tool from within cPanel to do this.

  • When downloading or restoring any files and folders, it is best to take a minmalistic approach and backup/restore only what you need. This will make the process faster, reduce the chance of errors, and prevent you overwriting files that you might want left alone. It's incredibly rare to ever need to restore absolutely everything, so it's best not to unless you are completely certain that it is necessary.


Accessing your backups

To begin, log into your cPanel account. The simplest way to reach it is to go to http://www.your.domain/cpanel and login with your credentials.

Once logged in, click on the R1Soft Restore Backups icon under the Files heading.

You will then be taken to the R1Soft backup platform.

Working with your backups

When taken to R1Soft, you will see the following screen.

Multiple backups may be shown, with the time and date of each backup listed.

To the right of each backup, you will see some icons. Of note are the following two:

  Clicking this icon will display your files.

  Clicking this icon will display your databases.

On the files screen, double click the folders to navigate through them. You can then check a particular file or folder, and use the buttons at the top to perform the desired action.

Download Selected will open up a wizard to let you generate a .tar.gz or .zip file which will contain the files and/or folders you selected, which you can download to your computer.

Restore Selected will replace any files on your cPanel account with a copy from the backup.

On the Databases screen, things are a little more straightforward. Here, you can select the databases available, and click the Restore Selected button to do just that.

If you want to download the data, you will need to restore it, and then export / dump it via PhpMyAdmin or another MySQL utility.

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