How to restore automatic backups using R1Soft within cPanel

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

How to restore automatic backups using R1Soft within cPanel

 

This guide provides instructions past once you have logged into cPanel, If you are not sure how to log into cPanel, click here for a guide.

Before you start, we highly recommend using the cPanel File Manager to delete the public_html folder and create a new, empty public_html folder. This will ensure that the backup is restored cleanly. Click here for a guide on accessing the cPanel File Manager. Once you're in, just find and delete the folder titled public_html to something like public_html.old-currentdate

 

 

 

Once that's done, create a new public_html folder. This will make the restored files go into a clean folder.

(1) Click on +Folder > (2) type public_html > (3) leave the second field blank > (4) click Create New Folder

 

Restore Files

Step 1 - Under the Files section, click on the R1Soft Restore Backups icon.

cpanelr1a.png

 

Step 2 - R1Soft will now open, dates and times of backups made will be listed under “Created On”. Click on the Folder icon next to the date you wish to restore.

cpanelr1b.png

 

Step 3 - Double click on the Home folder

cpanelr1d.png

 
Then check the box next to the folder you wish to restore. Normally this will be the public_html folder, however Addon domains and Subdomains will have their own folder (click here for a guide on finding the correct folder in this case)


cpanelr1e.png

 
Scroll up and click Restore Selected

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Then click Restore to begin

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Step 4 - Once the restore is finished you can close the window

 

Restore Databases

Step 1 - Under the Files section, click on the R1Soft Restore Backups icon.

cpanelr1a.png

Step 2 - R1Soft will now open, dates and times of backups made will be listed under “Created On”. Click on the Database icon next to the date you wish to restore.

cpanelr1c.png

Step 3 - Clicking the arrow symbol next to Databases will display a list of all the backed up databases, then tick the box next to the database you wish to restore. If you see multiple database and don't know which is the right one, click here for our guide on finding the database name.

 

cpanelr1h.png

 

Click Restore Selected to begin the restore

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The database will now begin restoring. Close the window once the restore is complete.

 cpanelr1j.png

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