How to install a Rapid SSL Certificate on Reseller accounts

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

NOTE: This is only for reseller plans. For Web Hosting Plans, click here for our guide on installing the certificate


Step 1 - After it's purchased, you will receive an email titled: Your SSL Certificate - Installation Instructions. Keep this open and take note of the Token


Step 2 - Log in to the cPanel for that account and click on AutoInstall SSL


Step 3 - Paste the token from the email and click Verify Token


Step 4 - (1) Select your Domain. You can choose the primary domain, a subdomain or an addon domain to add the SSL to. You cannot add an SSL to an Alias/Parked domain. (2) Also, make sure that the 2 check boxes are enabled


Now add your personal details. Make sure there are no spaces either to the left or right of each field. Click Submit once you're done.


Your SSL should now be installed and ready to go!


Occasionally, you may get this error. If you do, wait 30 minutes and click on the Click Here button.



If that fails, you may need to wait 24hrs and complete steps 4-6 again. Some SSL orders are randomly chosen to go through a manual verification process for security purposes, and this is the reason for this issue. In this case, the only option is to wait.


Should you run into any problems after this, feel free to submit a support ticket so we can look into this for you

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