How to fix Lets Encrypt / AutoSSL problems

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

Step 1 - Make sure the website is pointing to your server with us. Use a DNS checker like http://whatsmydns.net/ to make sure the IP address of the A record is the same as your server IP (you can find this from the email we sent that contains your WHM or cPanel login information)



Step 2 - Add this code to the top of your .htaccess file (click here for a guide on editing the .htaccess file):

 

RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/.+$
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$


Step 3 - Go into the SSL/TLS section of cPanel



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Then click on Manage SSL Sites.
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Then Uninstall any old certificates



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Step 4 - From cPanel, select SSL/TLS Status



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Step 5 - Click Run AutoSSL



Note 1: You may have to wait 1hr for the free SSL to apply
Note 2: If under the list of domains, the chosen domain/subdomain has + Include during AutoSSL available, make sure to click that first.



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