Email - Find Email Header / EML in Outlook

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

How to find the Email Header / EML in Outlook 2016 / 2013 / 2010 / 2007

What is an Email Header / EML file?

Ever email that's sent has 2 parts, the body (what you see when you read the message), and the header. The header has information like the server the email came from, who sent it, what time it was sent, who the email was intended for. This information is important when you get a suspicious email or spam email that slips through the SPAM filter, as it can help find where exactly the email originated from.

 

Step 1 - (1) Double Click on the email you want to get the EML for then (2) click on Messages

a19b7f9015c78c7ba769799ab06ed006888c5a5c?t=54dc9d8951c1e514e733540db9ca0ed5

 

Step 2 - Click on the small 8a0361133809d9ba07dbb44296b980c40c9cbc64?t=b5045f7a9b77a6acd019812493369fae icon near the top right (it may be under the Follow Up icon, or another)

c259a6a7dd122d17d7df950d57920f6e6b1d21fd?t=790b7e04a7274ae515d14e070a3834f4

 

Step 3 - You will see the Internet Headers: at the bottom of this window. Right-click inside the header window, choose Select All, then right-click again and click Copy. Now you can close this window and paste the header into a text document or email to send to us to investigate for you.

795152825fa0c6bb2cb2e9b78d851dd5cf328919?t=ea2d050f82a0bc04885e6509b3b7b93c

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk