Email - Fix Settings on iPhone / iPad

To make it easier to get in touch with us, from the 24th of March 2016 all support tickets will need to be submitted from your Crucial Control Panel.

How To Fix Email Settings on the iPhone / iPad

If your email account has stopped working, an update or crash may have caused some settings to change. This guide will take you through the email settings so you can go through and fix everything up.

Before you start:
A) Make sure you have the correct email settings for your account. Click here for a guide on finding your correct email settings. Other than the username (Email Address) and password, all settings will be exactly the same for all email accounts on the same domain.
B) If you're unsure what your email password is, click here for a guide on how to change it


Step 1 - Click on Settings



Step 2 - Click on Mail, Contacts, Callendars


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Step 3 - Click on your email account



Step 4 - You'll want to make sure you have your email password. This will be the same password for your incoming and outgoing mail settings

Click here for instructions on accessing webmail, which can be used to test an email password if you're unsure.


Step 5 - If you're able to receive email, skip this step. If you can't receive email, update your Incoming Mail Server settings and click Done



Step 6 - If you're unable to send email, you will need to update your outgoing mail settings. First, click on your SMTP server




Step 7 - Click on the Primary Server




Step 8 - Input the correct email settings and click Done. You will receive a confirmation email telling you whether or not the settings were input correctly.

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